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Our Client Care Specialists

The key to a worry-free real estate transaction is attention to detail.  The smallest thing slipping through a crack at the wrong moment can cause magnified anxiety. The average agent handles about six real estate transactions per year…Pat Fales Associates have helped over 100 buyers and sellers per year.  This could only happen with a well-trained, highly-experienced and highly-motivated staff.

Pat's experts who make it possible are:

 Val 112115

Client Care Manager - Valerie Antonik, GRI, is Pat's Seller Client Care Manager responsible for the day-to-day support of the marketing of your home. She is a licensed agent with extensive experience in sales, marketing and customer relations. She launches and manages Pat's "Smart Sale" plan for sellers and communicates the results to Pat and to you until we have successfully ratified a contract on your home. She will also help manage your contract once it is ratified by all parties.  She has been Pat's "right-hand" person for more than a decade.

Mary 112115

Client Care Services – Mary Troller, with her attention to detail, is in charge of production for all Pat Fales Associates property brochures and flyers. Mary uses professional photographs of all of properties and combines them with information gathered during the listing interview and walk-throughs of the properties. She then creates the layout for each brochure and flyer, and completes the printing side of production as well as distribution of the final product.

Sandy 112115

Client Care Services – Sandy Chorney is the friendly face behind the scenes.  She coordinates multiple administrative tasks, as well as printing and delivering all the brochures to our client homes and making sure that sign boxes are never empty.

 

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