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Our Client Care Specialists

The key to a worry-free real estate transaction is attention to detail. The smallest thing slipping through a crack at the wrong moment can cause magnified anxiety. The average agent handles about six real estate transactions per year…Pat Fales Associates have helped over 100 buyers and sellers per year. This could only happen with a well-trained, highly-experienced and highly-motivated staff.

Pat's experts who make it possible are:






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Client Care Manager - Valerie Antonik, GRI, is Pat's Seller Client Care Manager responsible for the day-to-day support of the marketing of your home. She is a licensed agent with extensive experience in sales, marketing and customer relations. She launches and manages Pat's "Smart Sale" plan for sellers and communicates the results to Pat and to you until we have successfully ratified a contract on your home. She will also help manage your contract once it is ratified by all parties. She has been Pat's "right-hand" person for more than a decade.






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Client Care Services – Mary Troller, with her attention to detail, is in charge of production of the day-to-day marketing of all Pat Fales Associates listings, both online and in print.  She manages numerous real estate websites promoting and highlighting Pat's listings, as well as overseeing all property brochures and flyers.  Mary's goal is to make sure that all Pat Fales Associates listings are seen by as many prospective buyers as possible!